Senior Customer Support Executive (Remote) – iGaming

About the Role

We are looking for an experienced Senior Customer Support Executive to join our growing team in the iGaming industry. This is a fully remote position for a customer-focused professional who thrives in a fast-paced environment and is passionate about delivering exceptional player experiences.

As a Senior Customer Support Executive, you will handle complex customer inquiries, resolve escalated issues, and help maintain a high standard of service while working closely with internal teams.

Responsibilities

Deliver exceptional customer support via live chat, email, and other communication channels.
Handle escalated customer cases and provide timely, effective resolutions.
Investigate account, payment, bonus, and technical-related issues.
Ensure customer interactions meet company quality and compliance standards.
Collaborate with internal departments to resolve complex customer concerns.
Identify trends in customer feedback and recommend service improvements.
Mentor and support junior customer service team members when needed.
Maintain accurate records of customer interactions using internal systems.

Requirements

Minimum 2–3 years of experience in the iGaming industry is required.
Proven experience in a senior or high-level customer support role.
Strong understanding of online casino and/or sportsbook operations.
Excellent written and verbal communication skills in English (additional languages are an advantage).
Strong problem-solving skills with the ability to handle difficult customer situations professionally.
Experience with live chat, CRM, and customer support platforms.
Ability to work independently in a remote environment.
Willingness to work shifts, including weekends and public holidays, if required.

What We Offer

Fully remote work arrangement.
Competitive salary package.
Opportunities for career growth within a fast-growing iGaming company.
Collaborative and supportive international team.
Ongoing training and professional development.

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Senior Customer Support Executive (Remote) – iGaming

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