Senior Customer Support Executive (Remote) – iGaming

About the Role

We are looking for an experienced Senior Customer Support Executive to join our growing team in the iGaming industry. This is a fully remote position for a customer-focused professional who thrives in a fast-paced environment and is passionate about delivering exceptional player experiences.

As a Senior Customer Support Executive, you will handle complex customer inquiries, resolve escalated issues, and help maintain a high standard of service while working closely with internal teams.

Responsibilities

• Deliver exceptional customer support via live chat, email, and other communication channels.

• Handle escalated customer cases and provide timely, effective resolutions.

• Investigate account, payment, bonus, and technical-related issues.

• Ensure customer interactions meet company quality and compliance standards.

• Collaborate with internal departments to resolve complex customer concerns.

• Identify trends in customer feedback and recommend service improvements.

• Mentor and support junior customer service team members when needed.

• Maintain accurate records of customer interactions using internal systems.

Requirements

• Minimum 2–3 years of experience in the iGaming industry is required.

• Proven experience in a senior or high-level customer support role.

• Strong understanding of online casino and/or sportsbook operations.

• Excellent written and verbal communication skills in English (additional languages are an advantage).

• Strong problem-solving skills with the ability to handle difficult customer situations professionally.

• Experience with live chat, CRM, and customer support platforms.

• Ability to work independently in a remote environment.

• Willingness to work shifts, including weekends and public holidays, if required.

What We Offer

• Fully remote work arrangement.

• Competitive salary package.

• Opportunities for career growth within a fast-growing iGaming company.

• Collaborative and supportive international team.

• Ongoing training and professional development.

Responsibilities

• Deliver exceptional customer support via live chat, email, and other communication channels.

• Handle escalated customer cases and provide timely, effective resolutions.

• Investigate account, payment, bonus, and technical-related issues.

• Ensure customer interactions meet company quality and compliance standards.

• Collaborate with internal departments to resolve complex customer concerns.

• Identify trends in customer feedback and recommend service improvements.

• Mentor and support junior customer service team members when needed.

• Maintain accurate records of customer interactions using internal systems.

Requirements

• Minimum 2–3 years of experience in the iGaming industry is required.

• Proven experience in a senior or high-level customer support role.

• Strong understanding of online casino and/or sportsbook operations.

• Excellent written and verbal communication skills in English (additional languages are an advantage).

• Strong problem-solving skills with the ability to handle difficult customer situations professionally.

• Experience with live chat, CRM, and customer support platforms.

• Ability to work independently in a remote environment.

• Willingness to work shifts, including weekends and public holidays, if required.

What We Offer

• Fully remote work arrangement.
• Competitive salary package.
• Opportunities for career growth within a fast-growing iGaming company.
• Collaborative and supportive international team.
• Ongoing training and professional development.