Job Description

Job Responsibilities:

Develop and nurture relationships with high-value clients to understand their current and future needs
Establish long-term partnerships with clients by comprehending their goals and decision- making processes
Manage assigned accounts throughout the customer journey, addressing all queries and ensuring client satisfaction
Identify growth opportunities within the client base in collaboration with the VIP team, Ensure priorities are driven based on ROI and Strategic Value
Plan and drive multiple campaigns, maintaining end-to-end accountability for partner & VIP satisfaction and overall delivery excellence.
Monitor and report on competitive activities to ensure the VIP retail rewards program is proactively and positively perceived verses competitor activity
Provide recommendations for new VIP rewards and implement new program features

Develop and nurture relationships with high-value clients to understand their current and future needs
Establish long-term partnerships with clients by comprehending their goals and decision- making processes
Manage assigned accounts throughout the customer journey, addressing all queries and ensuring client satisfaction
Identify growth opportunities within the client base in collaboration with the VIP team, Ensure priorities are driven based on ROI and Strategic Value
Plan and drive multiple campaigns, maintaining end-to-end accountability for partner & VIP satisfaction and overall delivery excellence.
Monitor and report on competitive activities to ensure the VIP retail rewards program is proactively and positively perceived verses competitor activity
Provide recommendations for new VIP rewards and implement new program features

Minimum 3 year experience in a customer service role, Previous experience as a VIP Host or Account Manager, or as a VIP Customer Service or Support Specialist
Strong communication and writing skills.
Proficient in gambling practices or Knowledge of cryptocurrencies.

Remote